Frequently Asked Questions (FAQ)
Here you can find several Frequently Asked Questions. If you have any suggestions, please let our support team know!
By Odin and 2 others3 authors36 articles
After creating a segment, the number of profiles stays at 0. How can I change this?
Do you have any best practices concerning content filtering, which option would you recommend?
How can I complement content items from a different source?Read this article when adding extra attributes from a different source
How can I exclude the currently viewed items in a touchpoint?
How can I serve touchpoints with higher-margin products more often than lower-margin products?
How can I show my journey and campaigns to our French-speaking, Belgian audience?
How can I test whether my newly created touchpoints will be shown on the website and fits the targeting?
Can I create 50/50 A/B tests with Datatrics?
How can I improve the impact of Datatrics on the CLS score?
How is it possible that conversion percentages differ so much per touchpoint?
How should I interpret insights from email touchpoints?
We do not want the Datatrics pixel to be loaded until visitors have accepted the cookies. Could this cause problems?
We want to test CRO tooling within our webshop, tooling like VWO or Optimize. What are best practices in using CRO tooling in combination with Datatrics?
When is something significant in Datatrics?
Why does my added revenue differ over a quartile or when I add up the revenue every month?
Can I add a custom font to my touchpoints?
Can we change the color of all of our notification touchpoints?
Creating a review tool touchpointThis article explains how to create a review tool touchpoint.
How can I open a link in a new window in a touchpoint?
How can I encourage visitors to spend €50 or more for free shipping?
How can I preview embedded touchpoints somewhere else?
How can I preview templates with personalized data?
How can I preview two touchpoints at the same time?
How can I reduce the size of touchpoints?This article explains how to make notification touchpoints smaller
Is it possible to force myself in a buying phase of the customer journey to live test newly created touchpoints?
My product items contain images stored within an array. How can I show these within a touchpoint?
My recommendations are showing the same products. How can I fix that?
The prices within our content are without VAT, but I want to display specific prices including VAT. How can I add VAT to my item prices?
How can I invite a partner to my project?
How to add team members to a projectThis article describes how to add team members to a project in Datatrics.
I am trying to upload a .CSV into the custom importer, but somehow it keeps seeing all the data as one column. What is going wrong?
What is Google Tag Manager?Read this article if you want to learn about GTM or need a refresher. It explains tags, triggers, variables, containers, and more.
Where can I find a list of email addresses connected to recipients from a Datatrics email that have unsubscribed?
Where can I read and update my billing information?Check out this article if you want to know how to change your plan, contact address, billing address, and payment information.
Which version of Google Tag Manager e-commerce events do I have on my website?This article describes the differences between Universal Analytics Enhanced Ecommerce and GA4 gtag.js & GTM datalayer.push events.
I see two GetVisualSelectedBoxes in the network events of the browser Developer console. Is it normal?