This customer type is known for the fact that he or she has no specific need or desire. He or she possibly wanders around looking for an enjoyable and pleasurable experience.
Characteristics: gathering information or browsing online, not in a hurry to purchase
This customer possibly knows what he or she wants, has a specific intention and is focussed on achieving a particular goal.
Characteristics: has done preliminary research, low activity
This customer visits the store on a whim and is not having the intention to buy something initially. They will possibly make purchases decisions on impulse, acting to what seems good at that time.
Characteristics: usually not needing anything in particular, ‘’wanders’’ through a (online)shop when visiting
This customer shops frequently, however buying decisions are depending on economic and personal financial situations.
Characteristics: trying to minimize costs and looking for the best deals, pays attention to local deals but may also conduct price comparisons online before going to a store
This customer is possibly the most loyal one, frequently visiting the shop and buying products.
Characteristics: frequent visits, new products, more than average lifetime value