First, head over to Click on the "Install" button, and you will be redirected to the settings screen:

First of all, you need to enter a Region ID. The different Region IDs for Dotmailer are:


Region ID



North America


Asia Pacific


After entering your Region ID, you need to set up your API user in Dotdigital like this:

  • Log in to Dotdigital Engagement Cloud

  • Click the person-and-cog icon in the bottom left corner to produce the settings menu and select Access

  • Click the API users tab (unless you're already in it)

  • Click New user

  • The username (email address) is automatically generated for you and must not be edited

  • You can add a description to differentiate between API users, which is useful if you have multiple ones

  • Enter a password and confirm it

  • Select the Enabled checkbox is ticked

  • Click Save

Now enter these API user credentials on the Dotmailer settings page in Datatrics, and don't forget to click the Save Settings button.

Datatrics will use the Dotdigital integration to sync profiles and predictive fields (enrichment sync).

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